Refund Policy

1. Overview

At Nano-Banana, we strive to provide the best AI image editing experience. This refund policy outlines the conditions under which refunds may be granted for our professional image editing services.

2. Refund Eligibility

2.1 Technical Issues

Refunds may be granted if:

• Our service fails to generate images due to technical problems on our end
• Significant service outages prevent you from using purchased credits
• Critical bugs in our context-aware editing system affect your results

2.2 Service Quality

Refunds may be considered if:

• Character consistency accuracy falls significantly below our advertised 95% rate
• Context preservation fails systematically across multiple edits
• Professional output quality does not meet commercial standards as advertised

3. Non-Refundable Situations

Refunds will not be granted for:

• Changes of mind or personal preference
• User error in prompt creation or image upload
• Dissatisfaction with artistic style or aesthetic choices
• Normal variations in AI-generated content
• Credits that have been successfully used to generate images
• Subscription services after the initial 7-day period

4. Refund Process

4.1 Request Timeline

Refund requests must be submitted within 30 days of the original purchase for credit packages, or within 7 days for subscription services.

4.2 Required Information

When requesting a refund, please provide:

• Order number or transaction ID
• Detailed description of the issue
• Screenshots or examples demonstrating the problem
• Steps taken to resolve the issue

4.3 Review Process

Our team will review your request within 3-5 business days. We may request additional information or offer alternative solutions such as credit restoration or technical support.

5. Partial Refunds

In cases where only a portion of your credits were affected by technical issues, we may offer partial refunds calculated based on the unused or affected portion of your purchase.

6. Processing Time

Approved refunds will be processed within 5-10 business days. The refund will be credited to your original payment method. Please note that bank processing times may vary.

7. Alternative Solutions

Before processing refunds, we may offer:

• Additional credits to compensate for technical issues
• Extended subscription periods
• Priority technical support
• Access to beta features or improved models

8. Subscription Cancellations

You can cancel your subscription at any time. Cancellations take effect at the end of the current billing period. No refunds are provided for partial billing periods, except within the initial 7-day period.

9. Dispute Resolution

If you disagree with our refund decision, you may request a review by our senior support team. We are committed to finding fair solutions for all customers.

10. Contact Information

To request a refund or ask questions about this policy, please:

• Submit a refund request through our support system
• Email us at: alenguo7578@gmail.com
• Contact our support team via our website

11. Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.